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Privacy Policy

Last Updated: February 2026

Vape City USA ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

1. Information We Collect

Personal Information

We may collect the following personal information when you create an account, place an order, or interact with our website:

  • Full name
  • Email address
  • Mailing and shipping address
  • Phone number
  • Date of birth
  • Age verification information

Payment Information

When you make a purchase, our payment processor collects your payment details (credit/debit card number, billing address). We do not store your complete payment information on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and geolocation data
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on each page
  • Referring website or link
  • Click patterns and browsing behavior

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about the cookies we use, please refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery
  • Age Verification: To verify that customers meet the minimum age requirement of 21 years
  • Account Management: To create and manage your customer account
  • Communication: To send order confirmations, shipping updates, and respond to your inquiries
  • Marketing: To send promotional emails and offers (with your consent; you can opt out at any time)
  • Website Improvement: To analyze usage patterns and improve our website, products, and services
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access

3. Sharing Your Information with Third Parties

We may share your information with the following types of third parties:

  • Shipping Carriers: To deliver your orders and provide tracking information
  • Payment Processors: To securely process your payments
  • Age Verification Services: To verify customer age in compliance with federal and state regulations
  • Analytics Providers: To help us understand website usage and improve our services
  • Legal Authorities: When required by law, subpoena, or other legal process

We do not sell your personal information to third parties.

4. Age Verification Data

Due to the age-restricted nature of our products, we collect and process age verification data. This data is:

  • Collected solely for the purpose of verifying that you are 21 years of age or older
  • Processed through secure, third-party verification services
  • Encrypted during transmission and storage
  • Retained only as long as necessary for compliance purposes
  • Not used for marketing or any purpose other than age verification

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmissions
  • Secure storage of personal data with access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection best practices

While we take reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request information about what personal data we collect and how it is used
  • Right to Delete: You can request that we delete your personal information, subject to certain exceptions
  • Right to Opt-Out: You can opt out of the sale of your personal information (we do not sell personal data)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, please contact us at connect@vapecityusa.com. We will respond to your request within 45 days.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

8. Children's Privacy

Our website and products are not intended for anyone under the age of 21. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected information from someone under 21, we will take immediate steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: